What
are we excellent at?
Our
excellence must become our core. If we are engaged in core activity that
we are not excellent at, perhaps it is time we evaluated our job and career (see
the Life Purpose section of AspireNow for more assistance in this
area).
In
the core, we must use our scarce resources, such as time, talent, and
focus. This is where we differentiate, where we innovate, and build
competitive advantage.
In
the complex, we must use capital, and focus on efficiency to build a streamlined
organization capable of delivering better than we can. In other words,
outsource complex models to companies who have that product or service as their
core business model.
I
outsourced programming for AspireNow because I'm not a programmer. Sure, I
learned BASIC in high school. And, I'm certain I COULD learn HTML
code. However, that doesn't mean I SHOULD learn HTML. Instead, I
chose to focus on my core strengths (writing, speaking, consulting, and
marketing).
In
addition to focusing on our core, and outsourcing our complex, we also must
build value. How can we know we are building value?
V
= D + Q + T
or
value = demand
+ quality + timeliness
Value
is the key to differentiation. When we differentiate, we can utilize
marketing, manufacturing, sales, or service as models to differentiate versus
competitors. When people receive value, they return for additional
purchases.
Quality
is critical to success. We must have high quality information, high
quality products, and service behind our product that shows we back our
selling efforts with pride.
How
timely is our service? If we are there before market demand, our product
fails because there is no defined need. If we are there after the need, we
fail because we missed our window of opportunity. Wise managers launch
their product during the window of opportunity when it is most likely to
succeed. Movie producers are masters at launching their products during
times when people will view their "blockbuster" the most: fourth
of July, Memorial Day, Thanksgiving, etc. They know that these are high
viewing times for their customer base and launch their top movies during
these time blocks.
One
electronics store emphasizes themes in their store, a retail marketing approach
to differentiation. Another store offers clean, comfortable carpeting, and
pays their salespeople on salary. Their value proposition is different by
changing the facility and sales model.
However
we choose to differentiate is limited only by our creativity. But in a
weakening economy, I believe differentiation is more important than being first
to market with a new service. How do we deliver our service? Is it
made better? Can we deliver it at a lower cost?
Streamlining
our operations, eliminating frivolous paperwork and process enable us to
increase profit.
The
consequences of ignoring core resources and improper focus away from our value
propositions are wasting key resources, de-motivating our talent, alienating
investors, and creating negative inertia resistant to change or perhaps blocking
us from recognizing and capitalizing upon the next wave. All of these
consequences lead to lack of execution and, ultimately, stock market losses or
business losses.
The
recent downturn in the economy could have been predicted, because the
manufacturing buildup was a false buildup -- based upon the growth in technology
fueled by the apparent need to upgrade in time for Year 2000. Notice, it
was the quarter immediately after people realized that chicken little didn't cry
the sky is falling over Y2K that the market began its decline from record stock
prices.
In
order to focus, one consultant made millions of dollars by making a simple
suggestion to a CEO that he simply write down three things. The three most
important things he had to do that day. Not the three things most
pressing, or the first three phone calls or emails to hit the inbox, but the
things most important to his goals, values, and aspirations.
I've
started using the power of three in many aspects of my life. In my
personal life, I think of three things each week I really want to do, and then I
schedule them as "A" priorities. In my business life, I do the
same thing. I schedule the three things each week I must do in order to
maximize my core objectives, and in doing so, become proactive in doing my part
to succeed at building success.
Through
focusing on our core, taking care of our people, providing direction into our
excellence, our deepest aspirations, we tap into the energy enabling us to
uncover the greatness within us. Through building value, and offering
value to the world through our business ventures, we increase our worth and thus
will recognize the success we deserve.
Learn more about the business challenges we're helping
leaders resolve

Scott
Andrews is CEO and Founder of AspireNow (www.AspireNow.com),
a leading business productivity and personal development firm based in
California. AspireNow recently spun our business solutions into ARRiiVE
Business Solutions (www.ARRiiVE.com)
through whom we help organizations launch new products and services,
maximize sales, and innovatively change businesses through
semantic collaboration business models and processes. For more
information, contact info@ARRiiVe.com.