IVAN TEMES is the founder of Leadership and Loyalty, a company dedicated to working with leaders to implement the principles which ensure outstanding service cultures that foster both employee growth and exceptional customer satisfaction.

Ivan has over 25 years experience in leading customer care, sales, quality and operations teams.  His results include dramatic turnarounds at Apple Computer and Grid Systems where a previously skeptical national sales team called service “an organization other companies would die to have.”  He uses a unique approach, fostering trust with management and employees at all levels to establish a companywide focus on the customer while building enthusiasm, motivation, teamwork and enhancing productivity.

His roles have taken him worldwide for other organizations such as Levi Strauss, Oracle, Cisco, JBL International, Navigation Technologies and several dotcoms.   The common denominator to success everywhere has been “listening and building trust and relationships.”

A former journalist, Ivan has used his skills in this area to publish recent articles on:

He has also spoken at many national associations on “employee growth and customer focus.” 

His emphasis on teamwork led to the Vice President of Sales at Privada to call Ivan “the most inspirational person I have met when it comes to rallying people to a common cause; awesome with respect to the customer.”

Ivan’s goal:  Have every company be a place where people are excited to go each day—where they can contribute, grow and serve customers.  He would like to have business emulate the unabashed enthusiasm he sees from his young son Joshua each day.  Josh lets his heart dance in public.

To contact Ivan Temes:

Click here to see Ivan's article "How to turn challenges into opportunities"